CORE PRODUCTS
Over time, we have developed and refined our core product offerings, resulting in a comprehensive and sturdy foundation that complement each other seamlessly.
IT Support & Maintenance
Our core service is IT managed support, which means we offer 24/7 monitoring and maintenance of your systems using our best-in-class Remote Monitoring & Management (RMM) software. Additionally, we provide helpdesk services through telephone, email, and remote assistance control, available from 9 am to 5 pm, Monday to Friday.
Our all-inclusive remote support agreement covers endpoints/users, subject to fair usage. Services provided outside of this agreement will be available on a per-hour or per-project basis, and we will provide quotations on demand. This method typically saves customers time and money. We will also produce regular reports of your IT health and asset information, as required, and create an asset list of your company equipment and configuration as part of the onboarding process.
Regarding updates to your IT setup, we have identified specific software requirements that your company will benefit from, all of which will be managed for you through FirstNet Direct.
We hope our proposal meets your expectations, and we are excited to work with you to deliver exceptional IT support and upgrades.
Anti Virus/ Managed Anti Virus
Bitdefender’s GravityZone Cloud MSP Security is a comprehensive and multi-layered cybersecurity solution that offers advanced protection against sophisticated threats. It combines systems hardening, threat prevention and detection technologies, machine learning, and behavioral analysis to deliver superior attack protection.
Designed specifically for managed service providers (MSPs), GravityZone Cloud Security offers a unified, highly effective cloud-based cybersecurity solution that includes advanced risk analytics, next-gen AV, EDR, and MDR. With the rise of remote work, the threat landscape has become more complex, making it essential for MSPs to have a solution that can prevent and detect advanced threats.
Bitdefender’s GravityZone consistently ranks 1st in independent tests conducted by organizations such as AV-Comparatives, AV-TEST, and MITRE. This unified solution offers consolidated risk analytics, prevention, detection, and response across physical, virtual, and cloud-based workstations and servers. It also integrates seamlessly with other systems, helping MSPs to maximize remote work protection and profits.
GravityZone Cloud MSP Security uses a best-practice approach with four comprehensive security layers that automatically block even advanced threats at pre-execution. These layers include hardening and risk analytics, automated prevention, behaviour monitoring, remediation, advanced threat detection, and response, as well as managed detection and response. By leveraging an extensive set of technologies and machine learning, Bitdefender provides unparalleled protection against even the most advanced threats.
User Awareness Training
In today’s world, employees are often the weakest link in an organization’s cybersecurity defense. Whether it’s sharing passwords, emailing sensitive data to the wrong recipient, or falling prey to a phishing attack, human error can lead to devastating consequences such as data breaches, fines, and damage to your business’s reputation.
That’s why it’s crucial to identify and mitigate human vulnerabilities in your business through regular employee training. Human Risk Management (HRM) is a new class of user-focused security that can help you achieve just that. With personalized security awareness training programs, periodic phishing simulation campaigns, simplified policy management, and ongoing dark web monitoring, HRM empowers you to strengthen your organization’s defenses against human-related cyber threats.
HRM provides you with a complete, managed solution that is tailored to your business needs. It enables you to identify and prioritize areas of risk, educate your staff on cybersecurity best practices, and measure the effectiveness of your training programs. This way, you can take proactive steps to reduce your exposure to human error and ensure your organization is protected against cyber threats.
In summary, HRM is a vital tool that can help you stay ahead of the evolving threat landscape by reducing your human risk factor. By partnering with an HRM provider, you can protect your business against costly data breaches, fines, and reputational damage while empowering your employees to become the first line of defense against cyber threats.
365 Cloud Backup
Don’t leave your Microsoft 365 (previously Office 365) data to chance. Safeguard your critical data with a unified backup and recovery solution that integrates seamlessly with your servers and workstations.
With our integrated solution, you can easily manage backups and recoveries from a single dashboard for Microsoft 365 Exchange, OneDrive, and SharePoint. This makes it easy for you to keep your data secure and recoverable in the event of any unexpected data loss.
Our solution allows you to automatically back up Exchange mailboxes, contacts, and calendars up to six times a day. You can also protect SharePoint sites and permissions, including custom and sub-libraries, as well as OneDrive data and permissions with up to four backups a day.
In addition, you have complete control over data retention and recoverability. You can retain backups for up to seven years, even for inactive accounts, and minimize the risk of data loss when Microsoft 365 accounts are disabled.
By using our integrated backup and recovery solution for Microsoft 365, you can protect your critical data and avoid costly data loss. With easy management and control, you can be confident that your business is protected against unexpected events that could impact your data.
Mail Assure
Protect your business from the most dangerous email threats with Mail Assure. Our powerful email protection solution is designed to safeguard your business against phishing, spam, viruses, ransomware, social engineering, and other email-borne threats. In fact, it’s so effective that it blocks 99.84% of all malware, as tested by Virus Bulletin.
With collective threat intelligence and machine learning, Mail Assure helps you detect phishing attempts in real-time and provides full support for SPF/DKIM/DMARC to help secure both inbound and outbound email.
We know how critical email continuity is for your business. That’s why Mail Assure provides 24/7 email continuity and encrypted, long-term email archiving with unlimited storage to ensure that you never miss a message.
For added protection, Mail Assure also offers a Private Portal feature to give your business-sensitive emails an extra layer of protection. Plus, our solution seamlessly integrates with Microsoft 365, making it easy to scale your email protection as your business grows.
With Mail Assure, you can have peace of mind knowing that your business is protected from email threats, and your email communications are secure, reliable, and always available.
Threat Locker
Protecting your business against cyber threats is no easy task, especially with the constantly evolving nature of malware and other malicious attacks. Traditional cybersecurity solutions rely on detecting and stopping threats, but cybercriminals are becoming increasingly savvy at evading detection and compromising networks. This is where ThreatLocker® comes in, offering a revolutionary approach to cybersecurity that blocks everything that is not trusted and only allows approved applications.
By combining Allowlisting with Ringfencing and Storage Control, ThreatLocker® provides a comprehensive solution that is easy to use and incredibly effective. This approach ensures that only trusted applications are allowed on your network, drastically reducing the risk of malware infections and other cyber threats. With ThreatLocker®, you can finally have peace of mind knowing that your business is fully protected against the latest cyber threats, including ransomware and other forms of malware.
Who we partner with…
