IT & Cyber Security
that lets you focus on the business.
Firstnet Direct keeps UK businesses secure, productive and online. Proactive Managed IT, Microsoft 365, Cloud, VoIP — backed by a 24/7 Security Operations Centre. UK-based engineers. Transparent pricing.
Firstnet SOC · live status
- Endpoint EDR/XDR — 1,284 devices protected
- Email gateway — 12,408 threats blocked today
- Patching compliance — 98.7% of fleet current
- Backup verification — all jobs ✔ passed last night
- Microsoft 365
- Microsoft Azure
- ThreatLocker
- SentinelOne
- Datto
- Cisco Meraki
- 3CX
- Cyber Essentials
Everything an MSP & MSSP should be — under one roof.
From the helpdesk to the SOC, from Microsoft 365 to Zero Trust. One UK team, one bill, one accountable partner.
Managed Cyber Security
24/7 SOC with SIEM, EDR/XDR, threat hunting, dark-web monitoring and incident response.
Explore MSSPManaged IT Support
Unlimited UK helpdesk, proactive monitoring, patching, on-site engineers and vCIO advice.
Explore MSPCloud Services
Microsoft 365, Azure, hosted servers, migration, Intune device management and SharePoint.
See cloudVoIP & Unified Comms
Crystal-clear hosted telephony, Microsoft Teams calling, mobile and contact-centre integration.
See VoIPBackup & DR
Immutable, ransomware-proof backups for M365, servers and endpoints. Tested recovery.
See Backup & DRNetwork & Infrastructure
Firewalls, switching, Wi-Fi, SD-WAN, structured cabling — designed, deployed, monitored.
See networksZero Trust & ThreatLocker
Application allowlisting, Ringfencing™ and least-privilege access that stops zero-days dead.
See Zero TrustCyber Essentials & Compliance
Cyber Essentials, Cyber Essentials Plus, ISO 27001 readiness, GDPR & DSPT support.
See complianceSenior engineers. SLA-backed response. Zero finger-pointing.
For too long, UK businesses have been stuck with slow MSPs that pass tickets between juniors and outsourced contact centres. We built Firstnet Direct to be the opposite: senior, accountable, transparent.
- ✓UK-based team, 24/7 SOCYour security never sleeps — neither do we. P1 incidents picked up in under 15 minutes.
- ✓Fixed-fee, all-inclusive contractsNo surprise tickets, no nickel-and-diming. One price per user, per month.
- ✓Vendor-neutral recommendationsWe pick the right tool for your business — not the one that pays us the highest rebate.
- ✓Quarterly vCIO strategyRoadmap reviews, lifecycle planning and budget forecasting included as standard.
From first call to fully managed in 30 days.
A structured onboarding programme so nothing is missed — and you start seeing value from week one.
Discovery & audit
20-minute scoping call, then a deep audit of your systems, security posture, licensing and risks.
Proposal & pricing
A clear, no-jargon proposal with fixed monthly pricing, scope and SLAs. No surprises.
Transition & harden
We deploy monitoring, EDR, backups and MFA. Quick wins first, then strategic improvements.
Run & improve
Daily operations, quarterly vCIO reviews, continuous improvement and roadmap planning.
Switching to Firstnet Direct cut our ticket-resolution time in half. We finally feel like IT is helping us grow — not holding us back.
Their 24/7 SOC caught a phishing-led breach attempt at 3am on a Sunday. By Monday morning the user was locked, MFA was reset and we were briefed. Worth every penny.
Cyber Essentials Plus, M365 migration and a new firewall rollout — all delivered on time and on budget. Refreshingly straightforward.
Specialist IT for regulated and growing UK sectors.
We understand the security, compliance and uptime demands that are unique to your industry.
Per-user, per-month. All-inclusive.
Choose the plan that fits today — switch up or down as your business evolves. No setup fees on annual agreements.
Essentials
- Unlimited UK helpdesk
- RMM, patching, antivirus
- Microsoft 365 management
- Email security gateway
- Cyber Essentials guidance
Professional
- Endpoint EDR / XDR
- M365 + endpoint backup
- Phishing simulation & training
- vCIO quarterly reviews
- Cyber Essentials Plus included
Enterprise (MSSP)
- 24/7 SOC + SIEM
- Threat hunting & IR
- Zero Trust / ThreatLocker
- Dark-web monitoring
- ISO 27001 alignment
Common questions
What's the difference between an MSP and an MSSP?
An MSP (Managed Service Provider) looks after day-to-day IT — helpdesk, infrastructure, Microsoft 365, backups. An MSSP (Managed Security Service Provider) focuses on cyber security: 24/7 monitoring, SIEM, EDR, incident response and compliance. Firstnet Direct is both, so one team owns the full stack.
What size of business do you work with?
Our sweet spot is UK businesses with 10–500 users — typically professional services, finance, legal, healthcare and growing SMBs. We have plans built specifically for each tier.
Are your engineers UK-based?
Yes. Every Firstnet Direct engineer — helpdesk, SOC, field — is UK-based and security-vetted. No offshored support.
Do you tie clients into long contracts?
No. We offer 30-day rolling agreements alongside discounted 12- or 36-month terms. We earn the renewal every month.
How quickly can we go live?
Most clients are fully transitioned within 30 days. Quick wins like MFA, EDR and patching are usually live in the first week.